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The Lucid View
1st May 2026
A personal daily dashboard using Zapier and Microsoft To Do works by automatically routing tasks, alerts, and messages from multiple tools — such as Zendesk, Outlook, […]
24th April 2026
Cyber Essentials is a UK government-backed certification scheme, supported by the National Cyber Security Centre (NCSC), that defines five core security controls every organisation should have […]
10th April 2026
Working from home during school holidays can significantly reduce productivity due to constant interruptions and competing priorities. Small business owners can stay on track by adjusting […]
30th March 2026
Email spoofing is when a scammer sends an email that appears to come from your address, without actually accessing your account. It is not a hack […]
20th March 2026
Small businesses that rely heavily on on-site servers and NAS devices are exposed to significant risks, including downtime, data loss, and limited scalability. By introducing off-site […]
13th March 2026
The Hidden IT Risk Growing Inside Small Businesses: Shadow AI Shadow AI refers to employees using artificial intelligence tools such as ChatGPT, Copilot, or Gemini for […]
6th March 2026
What Are Passkeys? A passkey is a secure, passwordless authentication method that replaces traditional passwords with a cryptographic key pair. One key stays on your device, […]
27th February 2026
The £17,000 Phone Call It started with a perfectly normal Tuesday. One of the directors of a small Midlands manufacturing firm received a call from his […]
13th February 2026
AI Phishing: The New Threat to Small Businesses You’ve probably seen one of those dodgy emails from a “Nigerian prince” or a supposed “Microsoft alert” asking […]
14th August 2026
Zendesk can automatically assign incoming IT support tickets to specific members of a team using a combination of triggers, automation rules, and skills-based routing. When a […]
3rd August 2026
We haven’t increased our prices in three years, and that’s something we’re genuinely proud of. Over that time, though, the cost of running an IT support […]
5th June 2026
Microsoft 365 Business Standard and Business Premium both include the same core applications: Word, Excel, PowerPoint, Outlook, Teams, OneDrive, and SharePoint. The key difference is that […]
29th May 2026
Linux Mint is a free, open-source operating system built on Ubuntu that is widely regarded as one of the most accessible and user-friendly versions of Linux […]