The Lucid View

11th September 2026

The Biggest IT Concern for Small Businesses in 2026

The number one IT concern for small business owners in the UK in 2026 is cyber security, specifically the threat of phishing and email-based attacks. Recent […]
4th September 2026

Small Business Technology Blueprint

A solid technology foundation for a small business comes down to four essentials: a reliable cloud-based productivity and email platform such as Microsoft 365, a separate […]
28th August 2026

AI for Business Reporting

AI tools can now take raw business data from spreadsheets, CRM systems, helpdesk platforms, and financial software, and turn it into a clear, structured, written report […]
21st August 2026

Advanced Email Protection (Microsoft 365 Business Premium)

Microsoft 365 Business Premium includes Defender for Office 365 Plan 1, which adds three layers of advanced email protection on top of the basic filtering included […]
14th August 2026

How we’re able to respond quickly to IT Support requests

Zendesk can automatically assign incoming IT support tickets to specific members of a team using a combination of triggers, automation rules, and skills-based routing. When a […]
3rd August 2026
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Update on our monthly charges (September 2026)

We haven’t increased our prices in three years, and that’s something we’re genuinely proud of. Over that time, though, the cost of running an IT support […]
5th June 2026

Microsoft 365 Business Premium: Should you upgrade?

Microsoft 365 Business Standard and Business Premium both include the same core applications: Word, Excel, PowerPoint, Outlook, Teams, OneDrive, and SharePoint. The key difference is that […]
29th May 2026

Linux Mint as a Daily Driver

Linux Mint is a free, open-source operating system built on Ubuntu that is widely regarded as one of the most accessible and user-friendly versions of Linux […]
15th May 2026

RescueTime Review: Track Your Time

RescueTime is an automatic time-tracking application that runs quietly in the background on your computer and phone, logging every application, website, and document you interact with […]
30th September 2022

Make a regular shutdown a thing

Make a regular shutdown a thing What kind of shutdown? A factory shutdown? Shut down the business for a period of time? Well, not exactly… We’re […]
27th May 2022

Mind-boggling smartphone repair costs

Mind-boggling smartphone repair costs This one is close to home for me. I’ve managed to keep up my self inflicted reputation of breaking phones (again). This […]
17th December 2021

HUAWEI B311 2020 | Avoid!

HUAWEI B311 2020 | Avoid! I’m really loathed to write an article about a bad experience or bad product. It goes against my ethos of always […]
19th November 2021

Keeping yourself protected in the Coffee Shop

Keeping yourself protected in the Coffee Shop Now, I don’t mean being aware of pickpockets or dare I say it, wearing your facemask – I’m talking […]