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The Lucid View
21st August 2026
Microsoft 365 Business Premium includes Defender for Office 365 Plan 1, which adds three layers of advanced email protection on top of the basic filtering included […]
14th August 2026
Zendesk can automatically assign incoming IT support tickets to specific members of a team using a combination of triggers, automation rules, and skills-based routing. When a […]
3rd August 2026
We haven’t increased our prices in three years, and that’s something we’re genuinely proud of. Over that time, though, the cost of running an IT support […]
5th June 2026
Microsoft 365 Business Standard and Business Premium both include the same core applications: Word, Excel, PowerPoint, Outlook, Teams, OneDrive, and SharePoint. The key difference is that […]
29th May 2026
Linux Mint is a free, open-source operating system built on Ubuntu that is widely regarded as one of the most accessible and user-friendly versions of Linux […]
15th May 2026
RescueTime is an automatic time-tracking application that runs quietly in the background on your computer and phone, logging every application, website, and document you interact with […]
1st May 2026
A personal daily dashboard using Zapier and Microsoft To Do works by automatically routing tasks, alerts, and messages from multiple tools — such as Zendesk, Outlook, […]
24th April 2026
Cyber Essentials is a UK government-backed certification scheme, supported by the National Cyber Security Centre (NCSC), that defines five core security controls every organisation should have […]
10th April 2026
Working from home during school holidays can significantly reduce productivity due to constant interruptions and competing priorities. Small business owners can stay on track by adjusting […]
14th August 2019
Following on from my previous article around focus and productivity, this one sprang to mind as I was thinking about to what write about next. One […]