We haven’t increased our prices in three years, and that’s something we’re genuinely proud of.

Over that time, though, the cost of running an IT support business has moved a fair way. Employer National Insurance went up in April 2025, the National Living Wage has risen twice since, and general business costs, insurance, fuel, and software have all crept upward. On top of that, Microsoft has confirmed a fresh round of Microsoft 365 licensing increases taking effect this year, and that’s a direct cost we pass straight through with no markup. 

We’ve absorbed these increases for as long as we reasonably could, but to keep delivering the level of support you’re used to, we do need to make a minor adjustment. 

From 28th September 2026, we will be making a modest increase to our monthly services and charges.

This is the only change. Everything else about your service stays the same: same team, same response times, same support.

We will be contacting customers personally to outline the new charges to them.

If you have any questions about this, please click here to contact April.

Thank you for your continued support.

Gavin.