The Lucid View

13th March 2026

What is Shadow AI?

The Hidden IT Risk Growing Inside Small Businesses: Shadow AI Shadow AI refers to employees using artificial intelligence tools such as ChatGPT, Copilot, or Gemini for […]
6th March 2026

The Day Passwords Started Dying

What Are Passkeys? A passkey is a secure, passwordless authentication method that replaces traditional passwords with a cryptographic key pair. One key stays on your device, […]
27th February 2026

The £17,000 Phone Call

The £17,000 Phone Call It started with a perfectly normal Tuesday. One of the directors of a small Midlands manufacturing firm received a call from his […]
13th February 2026

AI Phishing: The New Threat to Small Businesses

AI Phishing: The New Threat to Small Businesses You’ve probably seen one of those dodgy emails from a “Nigerian prince” or a supposed “Microsoft alert” asking […]
19th January 2026

Microsoft 365 MFA Update: Multi-Factor Authentication Now Enforced by Default

Email security remains one of the biggest risks facing businesses today. The vast majority of cyber attacks we see start with a compromised email account, often […]
5th December 2025

The owners’ blog #1

The owners’ blog #1 So this is the first of a potentially weekly blog article, which I’ve decided to do as the owner of Lucid Computer […]
4th December 2025

The Day the Cloud Got a British Passport

The Day the Cloud Got a British Passport Picture this: you’re a small business owner, sipping your coffee (flat white, obviously), doing that end-of-year spreadsheet dance […]
21st November 2025

AI Email Scams: Why They’re Harder to Spot in 2025

AI Email Scams: Why They’re Harder to Spot in 2025 Cyber criminals are getting smarter every year, but 2025 has brought a new challenge for small […]
10th October 2025

Windows 10: The curtain call

Windows 10: The curtain call Ok, so we know we’ve discussed Windows 10 several times over the last twelve months, but as it reaches its curtain […]
14th August 2026

How we’re able to respond quickly to IT Support requests

Zendesk can automatically assign incoming IT support tickets to specific members of a team using a combination of triggers, automation rules, and skills-based routing. When a […]
3rd August 2026
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Update on our monthly charges (September 2026)

We haven’t increased our prices in three years, and that’s something we’re genuinely proud of. Over that time, though, the cost of running an IT support […]
5th June 2026

Microsoft 365 Business Premium: Should you upgrade?

Microsoft 365 Business Standard and Business Premium both include the same core applications: Word, Excel, PowerPoint, Outlook, Teams, OneDrive, and SharePoint. The key difference is that […]
29th May 2026

Linux Mint as a Daily Driver

Linux Mint is a free, open-source operating system built on Ubuntu that is widely regarded as one of the most accessible and user-friendly versions of Linux […]