The Hidden IT Risk Growing Inside Small Businesses: Shadow AI Shadow AI refers to employees using artificial intelligence tools such as ChatGPT, Copilot, or Gemini for […]
What Are Passkeys? A passkey is a secure, passwordless authentication method that replaces traditional passwords with a cryptographic key pair. One key stays on your device, […]
The £17,000 Phone Call It started with a perfectly normal Tuesday. One of the directors of a small Midlands manufacturing firm received a call from his […]
AI Phishing: The New Threat to Small Businesses You’ve probably seen one of those dodgy emails from a “Nigerian prince” or a supposed “Microsoft alert” asking […]
Email security remains one of the biggest risks facing businesses today. The vast majority of cyber attacks we see start with a compromised email account, often […]
The Day the Cloud Got a British Passport Picture this: you’re a small business owner, sipping your coffee (flat white, obviously), doing that end-of-year spreadsheet dance […]
Zendesk can automatically assign incoming IT support tickets to specific members of a team using a combination of triggers, automation rules, and skills-based routing. When a […]
We haven’t increased our prices in three years, and that’s something we’re genuinely proud of. Over that time, though, the cost of running an IT support […]
Microsoft 365 Business Standard and Business Premium both include the same core applications: Word, Excel, PowerPoint, Outlook, Teams, OneDrive, and SharePoint. The key difference is that […]
Linux Mint is a free, open-source operating system built on Ubuntu that is widely regarded as one of the most accessible and user-friendly versions of Linux […]