Scenario 1: “We need this task completing, no rush, do it when you’re ready” You want to give people freedom and flexibility. Letting them choose the […]
UPDATED May 2017: WannaCry Crypto Ransomware | Latest issues affecting organisations such as the NHS As some of you will have heard, some major organisations such as the NHS […]
Consider a local business, instead of BT for your broadband connection I’ve decided to write this article after a busy morning assisting some of our customers, […]
Goodbye handset We’re long-standing users of VOIP phones to run our telephones at Lucid Towers. VOIP put simply is using a phone which uses your Internet […]
What to do if you think your Office 365 account has been compromised Unfortunately, issues around email, email security, and phishing emails are more and more […]
The importance of asking “why?” when working in customer services Asking why. Straight away you’re thinking of toddlers asking “why?” to everything you explain or ask […]