Dear Customers,

I would like to provide an update on our response to the COVID-19 virus and how we are adapting to the ever-changing situation and government guidelines.

Firstly, we have seen a huge increase in support volume as a result of requests to setup remote working, and as such our response times have been impacted. I would like to take this opportunity to apologise for any delay you may have experienced as a result. Please rest assured that as a team we are dedicated to getting you all up and running and are working very hard to clear our backlog to reduce response times.

Having had to consider the safety of my staff and our customers, I have decided that with immediate effect all site visits will be placed on hold. We will continue to offer support on a remote basis to the best of our abilities and will also be reviewing new advice regularly so that once visits can be booked, we can prioritise and communicate this to you. All customers where site visits had been confirmed, have been contacted in advance of this communication to notify them of this decision.

On government advice and considering the safety of my staff, we are also working towards an imminent working from home strategy ourselves. We will ensure that our day-to-day operations are not impacted in any way in the hope you can expect to receive the high level of support you are accustomed to.

Another impact we have encountered as a result of the virus is difficulty in purchasing hardware. Demand is understandably at an all-time high and as a result we are now finding it increasingly difficult and time consuming to source stock and keep up with the ever-fluctuating price changes.

This difficulty coupled with our decision to begin home working and postpone site visits may mean we have to decline some hardware requests. Where possible, if we can source and supply items to you, we will continue to do so however it is important to note that quotes are only valid based at the time of sending and subject to availability and price at time of ordering. Furthermore, we will be adding postage and packaging fees to all quotes so that equipment can be couriered direct to your address of choice.

The next few months are going to be difficult and uncertain for many of us, but we will be here to support you with as little impact as possible. We will keep you updated of any decisions we make which make impact service or operations.

Thank you in advance for your patience and understanding during this time. We wish you all to be safe and healthy in this difficult time.

Gavin Moorhouse